Visit us at our headquarters in the East Side of Saint Paul, or at our offices in Minneapolis, Willmar, and Austin.
Office hours. Monday - Friday: 8:30 am - 5:00 pm. Saturday-Sunday: Closed - Click here for holiday closure dates

CLOUD Web Access

WHATS NEW:

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Starting Monday, March 1st  you will have access to the new CLOUD access known as:

AZURE Remote Desktop Environment – Web Access    

There is a Web App that can reached using the following URL: https://cloud.clues.org

Marco Help Desk Support

Our organization has been assigned to a specific support team that supports like industries that share similar software/applications. This allows Marco to become familiar with our users and our environment to provide fast and efficient resolution to reported issues. 

 

Here is the Process When Contacting the Support Desk: 

§  Call 800.847.3097 or email MIT@marconet.com 

§  The request is reviewed by a Client Care Technician/Rapid Resolution Technician 

§  A ticket number is generated and emailed to the contact who submitted the request 

§  The Marco Rapid Resolution team gathers information about the issue and resolves, or transfers the ticket to the CARE Team for resolution 

§  The CARE Team technician reviews the ticket and works directly with the contact to reach issue resolution 

§  The ticket is closed, and an email notification is sent to the contact 

 

 

Once you begin to navigate the new remote desktop, if you experience any issues regarding the new access or any issue with the network, feel free to contact MARCO for assistance.

Monday-Friday: 8:30am - 5pm
Saturday-Sunday: Closed 
Email: info@clues.org

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© 2019-2024 CLUES. All Rights Reserved. Google Cloud Servers.

CLUES is a nonprofit public charity recognized as tax exempt by the IRS under section 501(c)(3). CLUES tax ID: 41-1386986. Our Donor Privacy Policy can be found here.

MINNEAPOLIS

CareerForce Center
777 East Lake Street
Minneapolis, MN 55407

Tel.: 612-746-3500
Fax: 651-292-0347

ST. PAUL

797 East 7th Street
St. Paul, MN 55106

Tel.: 651-379-4200
Fax: 651-292-0347

AUSTIN

111 Main St. N
Austin, MN, 55912

Tel.: 507-355-2575

WILLMAR

324 3rd Street SW #2
Willmar, MN 56201

Tel.: 320-262-5106

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