Starting Monday, March 1st you will have access to the new CLOUD access known as:
AZURE Remote Desktop Environment – Web Access
Our organization has been assigned to a specific support team that supports like industries that share similar software/applications. This allows Marco to become familiar with our users and our environment to provide fast and efficient resolution to reported issues.
Here is the Process When Contacting the Support Desk:
§ Call 800.847.3097 or email MIT@marconet.com
§ The request is reviewed by a Client Care Technician/Rapid Resolution Technician
§ A ticket number is generated and emailed to the contact who submitted the request
§ The Marco Rapid Resolution team gathers information about the issue and resolves, or transfers the ticket to the CARE Team for resolution
§ The CARE Team technician reviews the ticket and works directly with the contact to reach issue resolution
§ The ticket is closed, and an email notification is sent to the contact
Once you begin to navigate the new remote desktop, if you experience any issues regarding the new access or any issue with the network, feel free to contact MARCO for assistance.