NOTICE: CLUES services are temporarily being offered online or via telephone only due to COVID-19. LEARN MORE

COVID-19

CLUES COVID-19 Hotline: 651-768-0000

At CLUES, the health, safety and wellbeing of our staff, program participants, volunteers and community partners is of the utmost importance. We are monitoring the developing COVID-19 (Coronavirus) situation and are taking necessary precautions to minimize the exposure and spread of the disease to our staff, volunteers and the communities we serve. Learn more below about COVID-19, how CLUES programs and services are affected, and what additional community resources are available.

CLUES Programs and Facilities

Due to the severity of the COVID-19 health crisis, CLUES offices are temporarily closed to the public to reduce person-to-person contact. We apologize for any inconvenience.

During this time, CLUES programs and services are available via phone-based and video conferencing services. More information is available below.

We have established a hotline at 651-768-0000 with specific referral information for individual programs and services. Staff will also be available to answer questions over the phone between the hours of 8:30 am to 5:00 pm, Monday through Friday, at 651-379-4200 and 612-746-3500.

All adult classes and youth enrichment services have been moved to online delivery. In-person classes and drop-in spaces (Teen Tech Center and Youth Career Center) will be closed until further notice.

English and citizenship classes are being offered online. For more information and registration, please contact us by email: adulteducation@clues.org 

The Latino Elder Day Center will be closed until further notice. Some services are available via phone or video conferencing, including:

  • Registration assistance for Meals on Wheels
  • Digital resources such as virtual exercise instruction through teleconferencing or videos
  • Delivery or pickup of care packages to elders
  • Twice daily phone check-ins with elders

Canasta Familiar is a free food distribution program held every Monday at CLUES St. Paul and every other Wednesday at CLUES Minneapolis offices.  

Each week, Canasta Familiar receives donations that includes fresh produce (fruits and vegetables), meat and other non-perishable items. Foods vary according to availability.

Families can choose their food and select the items that are most appropriate for their home. There is a limit of one basket per family.

Read the full program guidelines here.

Mondays, 5-7 pm
CLUES St. Paul
797 East 7th St., St. Paul MN 55106

Every other Wednesdays, 12pm - 5pm by appointments*
CLUES Minneapolis
720 East Lake Street. Minneapolis, MN 55407 

• Dates: September 23 & 30. October 14 & 28. November 11 & 25. December 9

For information on Canasta Familiar, contact:

Janelle Calvo-Nieto
651-379-4256
JCalvo@clues.org




In response to Covid-19 Emergency Canasta Familiar will distribute FREE non perishable food in on Mondays from 3-5pm at the CLUES St. Paul parking lot.

*NOTE: Remember that if you are sick or someone in your family is sick, do not come to Canasta. You can send someone on your behalf to pick up your food. It is important to wear a mask and keep the 6 feet away to help slow the spread of the Covid-19. 

*IMPORTANT: Baskets will be given out on first-come, first-served basis while supplies last. We will be holding a “drive-through” and can only serve people who remain in their vehicles due the risk of in-person contact/transmission. Limit one basket per vehicle. 

**Access to the drive-thru Canasta will be via Arcade Street where they will access CLUES parking lot and receive their Canasta box through the Adult Day Center side door. We will have a barricade and signs directing participants and doing the best we can to control traffic flow.

Staff have implemented telehealth approaches to provide therapy and case management via phone or video conferencing. In-person therapy and appointments are suspended, as are walk-in intake hours and all group meetings and sessions at CLUES or in school settings (including Familias Unidas program). A phone group will be available for those in addiction recovery who need continued support.

Intake for new participants can be completed by phone by calling Karina Franco, Behavioral Health Intake Specialist at 612-746-3572. We are also working to establish a crisis line – more information to be announced.

CLUES is proving video resources about Covid-19 and mindfulness around Mental Health. Watch the videos here.

Staff have transitioned services to phone and video conferencing. Employment coaches are providing services remotely, and we are working to expand capabilities to assist those affected by the COVID-19 crisis in applying for unemployment benefits.

We are also developing a series of videos to provide career preparation learning and workforce trainings remotely, as well as orientation for new MFIP clients.

Tax preparation services are suspended until further notice. Job fairs are being held virtually.

Homestretch workshops are postponed until further notice. CLUES is still able to provide housing counseling services such as foreclosure prevention and pre-purchasing counseling through virtual or phone conferencing.

SNAP enrollment assistance is available remotely via phone (call 651-379-4270).

Staff are working remotely via phone and our emergency line remains open. In-person support groups are postponed until further notice.

Community garden, in-school and in-person health programming are suspended until further notice.

We are exploring options to provide MNSure Navigator services remotely.

Census Open House Workshops on March 14, March 28, April 4 and April 11 will be transitioned to remote services – do not attend in person. During the scheduled events, staff and volunteers will be available to assist you in completing your Census forms by phone by calling 612-399-6140.

Public Charge Legal Clinic on March 31 will be postponed until further notice.

CLUES Latino Art Gallery is closed and in-person arts programming is postponed until further notice. 

All Art programs will be held online. For more information and registration, please contact us by email: arte@clues.org

About COVID-19

COVID-19 is a viral respiratory illness caused by a coronavirus that has not been found in people before. Because this is a new virus, there are still things we don't know, but every day, we learn more about COVID-19.

 

The Minnesota public health community is working hard to stop the spread of COVID-19 in our state, and we need everyone's help. Avoid assumptions about who you think may have this disease. Viruses do not discriminate.

The virus that causes COVID-19 probably emerged from an animal source, but is now spreading from person to person. The virus is thought to spread mainly between people who are in close contact with one another (within about 6 feet) through respiratory droplets produced when an infected person coughs or sneezes. It also may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads. Learn what is known about the spread of newly emerged coronaviruses at https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/how-covid-spreads.html

COVID-19 affects different people in different ways. Infected people have had a wide range of symptoms reported – from mild symptoms to severe illness.
 
Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:
  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea
 
Look for emergency warning signs for COVID-19. If someone is showing any of these signs, seek emergency medical care immediately:
  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face
 
Call your medical provider for any other symptoms that are severe or concerning to you.

There is currently no vaccine to prevent COVID-19. The best way to prevent it is to avoid exposure to this virus.

The Centers for Disease Control and Prevention (CDC) recommends the following preventive actions that should be practiced daily:

Know how it spreads

  • There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
  • The best way to prevent illness is to avoid being exposed to this virus.
  • The virus is thought to spread mainly from person-to-person.
    • Between people who are in close contact with one another (within about 6 feet).
    • Through respiratory droplets produced when an infected person coughs, sneezes or talks.
    • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
    • Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.

Everyone Should

 

Wash your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • It’s especially important to wash:
    • Before eating or preparing food
    • Before touching your face
    • After using the restroom
    • After leaving a public place
    • After blowing your nose, coughing, or sneezing
    • After handling your mask
    • After changing a diaper
    • After caring for someone sick
    • After touching animals or pets
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands. 

Avoid close contact

Cover your mouth and nose with a mask when around others

  • You could spread COVID-19 to others even if you do not feel sick.
  • The mask is meant to protect other people in case you are infected.
  • Everyone should wear a mask in public settings and when around people who don’t live in your household, especially when other social distancing measures are difficult to maintain.
    • Masks should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
  • Do NOT use a mask meant for a healthcare worker. Currently, surgical masks and N95 respirators are critical supplies that should be reserved for healthcare workers and other first responders.
  • Continue to keep about 6 feet between yourself and others. The mask is not a substitute for social distancing.

Cover coughs and sneezes

  • Always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow and do not spit.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Clean and disinfect

head side medical light icon

Monitor Your Health Daily

  • Be alert for symptoms. Watch for fever, cough, shortness of breath, or other symptoms of COVID-19.
  • Take your temperature if symptoms develop.
    • Don’t take your temperature within 30 minutes of exercising or after taking medications that could lower your temperature, like acetaminophen.

COVID-19 spreads mainly from person to person through respiratory droplets produced when an infected person coughs, sneezes, talks, or raises their voice (e.g., while shouting, chanting, or singing). These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. Recent studies show that a significant portion of individuals with COVID-19 lack symptoms (are “asymptomatic”) and that even those who eventually develop symptoms (are “pre-symptomatic”) can transmit the virus to others before showing symptoms.

To reduce the spread of COVID-19, CDC recommends that people wear masks in public settings when around people outside of their household, especially when other social distancing measures are difficult to maintain.

 

Why it is important to wear a mask

Masks may help prevent people who have COVID-19 from spreading the virus to others. Wearing a mask will help protect people around you, including those at higher risk of severe illness from COVID-19 and workers who frequently come into close contact with other people (e.g., in stores and restaurants). Masks are most likely to reduce the spread of COVID-19 when they are widely used by people in public settings. The spread of COVID-19 can be reduced when masks are used along with other preventive measures, including social distancing, frequent handwashing, and cleaning and disinfecting frequently touched surfaces.

The masks recommended here are not surgical masks or respirators. Currently, those are critical supplies that should be reserved for healthcare workers and other first responders. Masks are not personal protective equipment (PPE). They are not appropriate substitutes for PPE such as respirators (like N95 respirators) or medical facemasks (like surgical masks) in workplaces where respirators or facemasks are recommended or required to protect the wearer.

 

More Information

Considerations for Wearing Masks
How to Wear Your Mask
How to Wash Your Mask
How to Make Your Own Mask 
ASL Video Series: Easy DIY Mask

Limiting close face-to-face contact with others is the best way to reduce the spread of COVID-19.

What is social distancing?

The Centers for Disease Control and Prevention encourages everyone to stay home and avoid non-essential travel. If you must go in public for essentials, practice social distancing — that is, maintaining physical space around you — by:
  • Keeping at least 6 feet away from others.
  • Avoiding gathering in groups, including at a friend’s house, parks, restaurants, shops or any other place. This applies to people of all ages; children too shouldn’t have in-person playdates.
  • Staying out of crowded places.

You can still stay connected while staying away. Tips include:

  • Following the directions of local authorities.
  • Using delivery services for prescriptions and groceries when possible. If you must go out, use a cloth face cover and stay 6 feet away from others.
  • Connecting virtually with loved ones through phone and video calls, texts or social media.

For more information visit the CDC's page about Social Distancing.

The new coronavirus (COVID-19) can infect people of all ages, but older people and those with some diseases (such as lung disease, diabetes, heart disease, or disease that weakens the immune system) are more likely to become seriously ill when they get the infection.

If you are living with a chronic condition, take the following steps to prevent infection:

  • Have enough food and necessary medications with you.
  • Avoid being in public or groups.
  • Avoid unnecessary travel.
  • If the virus reaches your community, stay home and do not go out.

People of all ages are advised to take steps to protect themselves from the virus, for example, by good hand hygiene at all times.

Travel increases your chance of getting and spreading COVID-19. Staying home is the best way to protect yourself and others from COVID-19.

You can get COVID-19 during your travels. You may feel well and not have any symptoms, but you can still spread COVID-19 to others. You and your travel companions (including children) may spread COVID-19 to other people including your family, friends, and community for 14 days after you were exposed to the virus.

Don’t travel if you are sick or if you have been around someone with COVID-19 in the past 14 days. Don’t travel with someone who is sick.

Before You Travel

Before you travel, consider the following:

  • Is COVID-19 spreading at your destination?
    The more cases at your destination, the more likely you are to get infected during travel and spread the virus to others when you return.
  • Do you live with someone who might be more likely to get very ill from COVID-19?
    If you get infected while traveling, you can spread the virus to loved ones when you return, even if you don’t have symptoms.
  • Are you more likely to get very ill from COVID-19?
    Anyone can get very ill from the virus that causes COVID-19, but older adults and people of any age with certain underlying medical conditions are at higher risk for severe illness from COVID-19.
  • Does your destination have requirements or restrictions for travelers?
    Some state, local, and territorial governments have requirements, such as requiring people to wear masks and requiring those who recently traveled to stay home for up to 14 days. Check state and local public health websites for information before you travel. If you are traveling internationally, check the country’s Office of Foreign Affairs or Ministry of Health or the US Department of State, Bureau of Consular Affairs, Country Information pageexternal icon for details about entry requirements and restrictions for arriving travelers, such as mandatory testing or quarantine.

If You Travel

During your trip, take steps to protect yourself and others from COVID-19:

  • Wear a mask to keep your nose and mouth covered when in public settings.
  • Avoid close contact by staying at least 6 feet (about 2 arms’ length) from anyone who is not from your household.
  • Wash your hands often or use hand sanitizer (with at least 60% alcohol).
  • Avoid contact with anyone who is sick.
  • Avoid touching your eyes, nose, and mouth.

Traveling Abroad? Check CDC’s COVID-19 Travel Recommendations by Country before planning your trip.

There is currently no vaccine to protect against COVID-19. The best way to prevent infection is to take everyday preventive actions, like avoiding close contact with people who are sick and washing your hands often.

There is no specific antiviral treatment for COVID-19. People with COVID-19 can seek medical care to help relieve symptoms.

If you think you have symptoms of COVID-19, such as a high fever, cough, or difficulty breathing, you should call your doctor and maybe get tested. Keep in mind that it can take two to fourteen days for COVID-19 symptoms to appear after you are infected. 

Click here for a list of frequently asked questions offered by CDC.

SOURCES:
www.health.state.mn.us 
www.cdc.gov/coronavirus/

Community Resources and Information

This is a list of policy actions and resources for families to keep updated with the prevention, response, and evolution of the current Covid-19 Emergency. It will be updated as more information is gathered.

CLUES Programs and Services:

651-768-0000

Health questions:

651-201-3920 or 1-800-657-3903 | 7 am - 7 pm

Schools and child care questions:

651-297-1304 or 1-800-657-3504 | 7 am - 7 pm

Governor's Executive Orders

Read all Executive Orders issued by Governor Tim Walz regarding COVID-19.

Minnesota Department of Health (MDH) Updates

Learn more by clicking here.

Minnesota Department of Human Services (DHS) Updates

Coordinated information for the public

Minnesota Unemployment Insurance

Application process and requirements. Learn more here.

CLUES Canasta Familiar

In response to Covid-19 Emergency Canasta Familiar will distribute FREE non perishable food on Mondays from 3-5pm at the CLUES St. Paul parking lot.

*NOTE: Remember that if you are sick or someone in your family is sick, do not come to Canasta. You can send someone on your behalf to pick up your food. It is important to wear a mask and keep the 6 feet away to help slow the spread of the Coronavirus.
*IMPORTANT: Baskets will be given out on first-come, first-served basis while supplies last. We will be holding a “drive-through” and can only serve people who remain in their vehicles due the risk of in-person contact/transmission. Limit one basket per vehicle.
**Access to the drive-thru Canasta will be via Arcade Street where they will access CLUES parking lot and receive their ER Canasta box through the Adult Day Center side door. We will have a barricade and signs directing participants and doing the best we can to control traffic flow.

List of restaurants and programs giving out food

List of sites with free meals for kids

Hunger Solutions - Food shelves and resources

Loaves and Fishes MN

Minneapolis Public Schools

  • Meals are given from school buses parked in school parking lots; school buildings will remain closed. Meal pickup services begin Tuesday, March 17 and continue Mondays through Fridays from 10 am to 2 pm while schools are closed due to the COVID-19 virus.
  • Link to pick up locations: https://cws.mpls.k12.mn.us/COVID19

Saint Paul Public Schools

White Bear School District free meals/deliveries - Fill out questionnaire at link and follow up with a phone call to Nutrition Services at (651) 407-7515 to request for delivery.

Mounds View School District have set up food banks where families can pick up breakfast/lunch at different schools between 10am-1pm. Locations are in the link.

Internet Essentials program from Comcast: Two months free home access, all public Xfinity Wifi spots open for free.

Spectrum program from Charter: Two months free access for students. Or call 1-844-488-8398.

Minneapolis Public WIFI spots are all free for the time being.

Minnesota Department of Education Guidance and resources regarding closing schools, and what schools and organizations can do to protect the community.

Minnesota’s Safe Learning Plan for the 2020-21 School Year. This plan uses a localized, data-driven approach that allows school districts and charter schools to operate in a learning model that is responsive the prevalence of COVID-19 cases in their community. The plan prioritizes safe learning for all Minnesota students, including requiring school districts and charter schools to give families the option to choose distance learning for their student no matter which learning model their school is implementing. Families can learn more about what the plan means for them here.

The Minnesota Department of Human Services and the Minnesota Department of Education are answering questions related to child care and education, available 7 am –7 pm at 651-297-1304 (Greater Minnesota: 1-800-657-3504).

Minneapolis Public Schools

  • Meals are given from school buses parked in school parking lots; school buildings will remain closed. Meal pickup services begin Tuesday, March 17 and continue Mondays through Fridays from 10 am to 2 pm while schools are closed due to the COVID-19 virus. 
  • Link to pick up locations: https://cws.mpls.k12.mn.us/COVID19

Saint Paul Public Schools

White Bear School District free meals/deliveries - Fill out questionnaire at link and follow up with a phone call to Nutrition Services at (651) 407-7515 to request for delivery. 

Mounds View School District have set up food banks where families can pick up breakfast/lunch at different schools between 10am-1pm. Locations are in the link.

Those whose employment has been affected by COVID-19 may qualify for unemployment. Person needs a valid SS# to apply. CLUES may be able to help you apply. Call 651-379-4243 for more information.

State guidelines are here: www.uimn.org/applicants/needtoknow/news-updates/covid-19.jsp

Workplace tips and employee rights 

If you are still working, your employer is legally required to provide you with a safe workplace, including protections from COVID-19. Click here to learn more about the right to a safe workplace.

If you have lost your job for any reason related to COVID-19, there are paid benefits available to all workers, including:

  • If you work at a small to medium sized company (smaller than 500 employees), and you have personally be quarantined or you are caring for a family member (including a child whose school has been closed), your employer is required to provide you with up to 80 hours of paid sick leave and 10 weeks of paid family and medical leave. Click here for more details.
  • If you have been laid off or lost your job for any reason, even if you are a gig worker or independent contractor, you can apply for Unemployment Insurance. Click here to learn more about Unemployment BenefitsClick here to apply online, or call 651-296-3644 to apply by phone.
  • If you work in Minneapolis or St. Paul, you have the right to Earned Sick and Safe Time pay. Click here for more details
  • If for any reason you do not qualify for any of these benefits, there are many other community resources available. Click here to learn more.

COVID-19 Housing Assistance Program (CHAP) by Minnesota Department of Housing

The COVID-19 Housing Assistance Program provides housing assistance payments to help prevent eviction, prevent homelessness, and maintain housing stability for eligible renters and homeowners. Local administrators will review applications from individuals and families requesting assistance, verify eligibility, and process payments for eligible expenses on behalf of households. For more information and apply visit

MN Immigrant Families Fund is a community emergency fund for immigrant families that live in Minnesota that don’t qualify for any state or federal benefits and because COVID-19 are left with few resources available to meet their immediate needs. Apply here.

Minneapolis Gap Funding for Housing and the Forgivable No-Interest Loans for Small Business Program for residentes of the City of Minneapolis. Apply here.  Applications will be accepted 9 a.m. Wednesday, April 22 through noon Monday, April 27.

Saint Paul Bridge Fund is an emergency relief program for families with children and small businesses impacted by the COVID-19 coronavirus pandemic for residentes of the city of Saint Paul. Apply here until Sunday, April 19 at 5 p.m.

Scholly Student Relief Fund. $200 in cash assistance to help cover expenses during the Covid-19 crisis. Apply here.

Hennepin County Emergency rental assistance due to COVID-19. Hennepin County residents who have been financially harmed by COVID-19 may qualify for emergency assistance to help with rent and other housing costs. Apply here

CLUES housing counselors are available to support you in preventing foreclosure or eviction during this time. Call 651-379-4243 for more information.

Additional Resources:

Tenant Resource Center - Call 612-302-3180

Homeline - Call 612-728-5767

Most contact centers for public services are closed due to recommendations and executive orders being issued to prevent the spread of the coronavirus.

Service to any residential customer will not be disconnected until further notice. If you are having difficulty paying your bills, contact your utility company to arrange a payment plan. More info:

Xcel Energy COVID-19 Response

Centerpoint Energy COVID-19 Response

Waste Management COVID-19 Response

The Small Business Administration has guidance and resources available for employers and businesses on COVID-19 response. Learn more here.

Small Business Emergency Loans by Minnesota Department of Employment and Economic Development.

Learn more here.

Workplace tips and employee rights

If you run a small business or are an independent contractor, and your business is impacted by COVID-19:

Guidance on Safely Reopening Minnesota Businesses by MDH

Non-Critical Sector businesses and employers must develop and implement a COVID-19 Preparedness Plan prior to reopening. Businesses must ensure the Plan is evaluated, monitored, executed, and updated under the supervision of a designated Plan Administrator. Employers must ensure the Plan is posted at all of the business’s workplaces in readily accessible locations that will allow for the Plan to be readily reviewed by all workers, as required.

By June 29, Critical Sector businesses are also required to develop and implement a COVID-19 Preparedness Plan

For COVID-19 Preparedness Plan templates, please visit dli.mn.gov/updates.

 

Minnesota Council on Latino Affairs

Public Charge: The U.S. government encourages individuals with symptoms of coronavirus to seek medical treatment or preventive services and states that such treatment or preventive services will not negatively affect future Public Charge analysis for those seeking permanent resident status.

Resources provided in partnership with


Monday thru Thursday: 8:30 am - 7:00 pm
Friday : 8:30 am - 5:00 pm
Sat & Sun : Close
Email: info@clues.org

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MINNEAPOLIS

720 East Lake Street
Minneapolis, MN 55407

Tel.: 612-746-3500
Fax: 612-871-1058

ST. PAUL

797 East 7th Street
St. Paul, MN 55106

Tel.: 651-379-4200
Fax: 651-292-0347

AUSTIN

111 Main St. N
Austin, MN, 55912

Tel.: 507-355-2575

WILLMAR

324 3rd Street SW #2
Willmar, MN 56201

Tel.:320-262-5106

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